NLESD Staff HelpCentre
Welcome to the NLESD HelpCentre.

Below are listed most of our main online tools and application services and associated support contacts. Some issues can be resolved at the school level, or simply by trying another computer, device or web browser. While we try to make all our systems compatible with all devices, there will be some technical issues at times. Please feel free to contact the support staff in your region for assistance.

Please select a topic from the list below:

IT Assistance Portal (New!)

A IT Assistance Web portal containing a variety of resources, request forms and guides has been created to better assist you in your requests for IT Assistance for your school and staff.

District HelpDesk System

For all technical support services (such as networking issues, system software issues, and school based systems troubleshooting and repair) in each region, administrators are required to enter a help request ticket into the Help Desk system where the ticket will be addressed by a desinated support technician in your region for the related issue.

There are currently TWO HelpDesk systems within the District that handles most all support requests. Please select the proper HelpDesk based on your region. If you have an issue using the help desk, please contact your regional office technical support staff.

MemberServices Support

Member Services is an employee only resource that consists of various employee applications such as a Profession Development Calendar, Travel Claim System, and Profession Growth Plan entry. The availability of various applications is based on your level of access to the system and what school and/or position you are assigned. The login for all MemberServices accounts is the same as your FirstClass email login credentials. If you do not have a FirstClass email account, and are employed with the district, you may obtain one by asking your school administrator or supervisor to put in a request for one. If you have a FirstClass account but do not have a MemberServices account, or are having login problems or account profile issues (job position and school), please email:

Travel Claims

If you are have any questions regarding a travel claim entry or payments, please contact: For technical support with the Travel Claim system, please contact MemberServices Support.

Applicant Services / Personnel Package

ApplicantServices (Personnel Package) is an employment portal where teachers can register a complete online profile in our system to apply for teaching positions throughout the district. ALL current teachers, prospective teachers and those who wish to be considered for substitute teacher listings MUST create their information profile to apply for advertised positions within the District. In addition, all teachers currently employed by the District are required to create and/or update on a regular basis their information profiles.

More information can be found by clicking here.

If you have any questions or problems with your online application and the approval process, please contact:

LABRADOR REGION
AnnMarie Mugford
Tel: 896-2431 Ext: 227
Email: annmariemugford@nlesd.ca
WESTERN REGION
Jeannie Park
Tel: 634-4216
Email: JeanniePark@nlesd.ca
CENTRAL REGION
Joan Porter
Tel: 256-2547
Email: joanporter@nlesd.ca
AVALON REGION
Allison Sheppard ()Tel: 758-2378)
Email: allisonsheppard@nlesd.ca
Sarah Martin (Tel: 758-5481)
Email: sarahmartin@nlesd.ca

If you are having technical issues (ie lost passwords or invalid login) with your online profile account, please contact your regional office..

Google Apps (GAFE) / Moodle Support

Technical support for issues related to Google Apps will continue to come from our District support channels as they do for all of our applications (e.g. IT Helpdesk). We will soon provide regional contacts for GAFE support.

Please visit our GAFE page for details.

PowerSchool Support

PowerSchool is a tool whereby Parents can login to see their students progress in school. If parents are having issues logging into their PowerSchool account, they are advised to contact their local school, or one of the District PowerSchool contacts below. Administrators having issues may contact:
LABRADOR REGION
Glen Williams
Tel: (709) 579-0134
Email: GlenWilliams@nlesd.ca
WESTERN REGION
Mike Burt
Tel: (709) 637-6769
Email: mikeburt@nlesd.ca
CENTRAL REGION
Corey Downey
Tel: (709) 256-2547 Ext:298
Email: coreydowney@nlesd.ca
AVALON REGION
Glen Williams
Tel: (709) 579-0134
Email: GlenWilliams@nlesd.ca

K-6 Report Cards

For all K-6 Report Cards requests, please contact:

SmartFind Express Support

SmartFind Express is a new pilot program we are running in select schools throughout the District as an automated substitute teacher / student assistant call in system for school administrators.

It will automatically call in the next available registered substitute teacher or student assistant for their school. If you have any issues with SmartFind Express, please email smartfindsupport@nlesd.ca.

Microsoft Office / SharePoint / Skype

For your Microsoft 365 Online, Skype, or SharePoint Workspace, please contact:

E-Serve TimeSheet Login / Profile

Eserve is a method by which timesheets are electronically submitted to payroll. This process is currently being implemented throughout NLESD and will apply to all 10 & 12 month support staff employees.

There is a quick link to access eServe on the NLESD website and login information will be provided by the payroll department.

Once logged in there are two tabs; Profile and Timesheet. The profile tab gives a brief overview of personal information with the option to update address, phone # and emergency contact information, accrual banks and current payroll deductions.

The timesheet tab gives access to the timesheet and the necessary tools to edit, complete and submit it to the assigned supervisor. Timesheets are available for completion 3 days prior to the pay period end date.

If you have forgotten your password, please Click Here..

Employment Positions (Management and Support Staff)

If you require assistance with job positions for management and support staff, please contact in your region:

LABRADOR REGION
Labrador Regional Office
Human Resources Division
Email HR
Fax: (709) 896-5629
WESTERN REGION
Western Regional Office
Human Resources Division
Email HR
Fax: (709) 634-4216
CENTRAL REGION
Central Regional Office
Human Resources Division
Email HR
Fax: (709) 651-3044
AVALON REGION
Avalon Regional Office
Human Resources Division
Internal
External
Fax: (709) 758-1052

FirstClass Email Support

NOTICE: As of August 2016 all @nlesd.ca email will be accessed using our Google mail system. No new emails will go to your FirstClass email account. However you will continue to have access to your account. Please visit our GAFE page for details. You should have been emailed details on accessing your new GAFE account.

FirstClass is a collaboration based communications system that provides secure spaces for groups of people to communicate amongst themselves, and between groups. It includes private email, calendar, contacts and instant messaging; plus group conferencing, shared workspaces, and communities including Wiki spaces for enhanced collaboration. FirstClass permits the easy sharing of text conversations, as well as documents of all kinds. It is nearly universally accessible, from the traditional Client software running on computers of all kinds, to Mobile clients, plus web browser based client access, and supports native application connection on smartphones and tablets.

If you do not have a FirstClass email account, and are currently employed in the District, please ask your school administrator or supervisor to put in a request for an email account for you. You will require a FirstClass email account to access various systems and school resources.

If you are having issues with your FirstClass email account (login issues, forgot password, had a name change, quota exceeded, conference issues, etc), ou can put the request into the HelpDesk system, or contact for one the support team members in your region.

95 Elizabeth Avenue
St. John's, NL · A1B 1R6
Tel: (709) 758-2372 · Fax: (709) 758-2706
95 Elizabeth Avenue
St. John's, NL · Canada · A1B 1R6
Tel: (709) 758-2372 · Fax: (709) 758-2706

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